HELP / SUPPORT
AITENYA SUPPORT
Help with camera setup, workout history, purchases, and privacy choices.
Ethirion Sp. z o.o., ul. 3 Maja 23, 42-400 Zawiercie, Poland, NIP: 6492319502. Email [email protected] for app issues, feedback, purchase-access problems, or privacy requests. Include your iPhone model, iOS version, app version, exercise, and a short description. Do not send workout video, health records, passwords, or payment card information.
CAMERA SETUP
Secure your iPhone at the distance and angle shown for the exercise. Use even lighting, keep your body visible, and follow the in-app starting-position instructions.
TRACKING QUALITY
Avoid backlighting, obscured joints, other people in frame, and moving the phone after calibration. Repeat setup if tracking drops.
VOICE COACHING
Check media volume and iPhone audio settings. The app prioritizes short cues; low tracking confidence may prevent a form cue.
LOCAL HISTORY
Workout records stay on the phone. There is no AITENYA account or server copy from which to recover deleted app data.
Purchases and subscriptions
How do I restore Premium?
Open AITENYA Settings and choose Restore Purchases while signed in to the Apple account used for the purchase. If access does not return, check that the purchase appears in your Apple purchase history and email support without sending payment details.
How do I cancel a subscription?
In iPhone Settings, tap your name, then Subscriptions, then AITENYA and follow Apple's cancellation options. AITENYA Settings may also offer Manage Subscription. Removing the app or clearing workout history will not cancel billing. The one-time lifetime purchase does not renew.
How do I request a refund?
Apple manages purchases and refunds made through the App Store. See Apple's purchase support for eligibility and the request process; email us if Premium access itself is not working.
Is the free access a seven-day trial?
No. You can complete up to three standalone workouts or one plan without a time-limited Apple subscription trial. After the first limit is reached, Premium is needed to start another workout, while browsing remains available. See Terms of Use for purchase details.
Privacy and local data
Does AITENYA record or upload my workouts?
No. The release app analyzes camera frames and visible body landmarks on the iPhone without saving or uploading workout video. Read our Privacy Policy for the distinction between app-local data, Apple purchases, website requests, and email support.
How do I change camera access?
Open iPhone Settings > Apps > AITENYA > Camera. Disabling it prevents live analysis but does not cancel any subscription.
How do I delete my workout history or weight?
In AITENYA Settings > Privacy, select Delete all progress data and confirm. This removes workout history and stored diagnostics, not the optional weight entry, preferences, or free-access counters. Clear the weight field separately and tap Done. To remove all app-local data, delete the app; iOS device backups may retain copies under your backup settings. To request deletion of an email you sent us or ask about website information, contact the support address above.
Can I delete an account?
AITENYA does not require or create an app account. Apple account and payment management belong in your Apple settings.
Training help
Why is a repetition not counted?
Keep the complete movement and return phase visible. Hidden landmarks, low confidence, or a movement that does not reach the supported phase can prevent counting.
Why do I need to recalibrate?
Camera position and body alignment establish a starting reference. Moving the phone, changing orientation, or leaving the frame can require new setup.
Is this medical or rehabilitation software?
No. It is a general fitness app and cannot diagnose injury. Stop exercising if you experience pain or other concerning symptoms.